These Terms & Conditions ("Terms") govern your access to and use of the Doffair platform ("Platform"), including its website, mobile application, and related services. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
1. Definitions
a) "Platform" refers to Doffair and all associated digital interfaces.
b) "User" includes any individual accessing the Platform, including pet owners and visitors. "Business User" or "Partner" refers to service providers such as groomers, veterinary clinics, trainers, pet food vendors, and similar entities.
c) "Services" include grooming, veterinary consultations, playdate matchmaking, adoption facilitation, pet food/cloud kitchen offerings, and any other services listed on the Platform.
d) "Content" includes all data, text, images, videos, pet profiles, business listings, and other materials uploaded or shared via the Platform.
2. Eligibility
You must be at least 18 years of age and capable of entering into a legally binding agreement under applicable law to use the Platform. By using Doffair, you represent that all information provided is accurate, current, and complete, and you agree to update such information as necessary. Business Users further represent that they are legally permitted to operate and provide the services listed on the Platform and comply with all applicable regulatory requirements.
3. Account Registration
Access to certain features requires account creation using a valid email address, phone number, or OTP-based authentication. You are solely responsible for maintaining the confidentiality of your credentials and for all activities conducted through your account. Doffair shall not be liable for any loss or damage arising from unauthorized account use, and you agree to notify the Platform immediately upon becoming aware of any such breach.
4. Nature of the Platform
Doffair operates solely as an intermediary technology platform that enables discovery, interaction, and transactions between Users and Business Users. The Platform does not itself provide veterinary, grooming, boarding, training, or food services, nor does it employ or control any service providers listed. All services are rendered independently by third-party Business Users, and Doffair disclaims any responsibility for the quality, legality, safety, or suitability of such services.
5. Services & Bookings
Users may browse listings, interact with Business Users, and book services through the Platform interface. All service-related details including pricing, availability, timelines, and service execution are determined solely by the respective Business User. Doffair's role is limited to facilitating such interactions and does not extend to supervision or fulfillment of services. Any disputes regarding service delivery, quality, cancellations, or refunds must be resolved directly between the User and the Business User, and Doffair shall not be held liable except to the extent required under applicable law.
6. Playdates
The Platform may use automated systems and algorithms to suggest potential matches for pet playdates based on user-provided information, preferences, and behavioural indicators. These suggestions are indicative and do not constitute guarantees of compatibility, temperament, or safety. Users acknowledge that animal behaviour is inherently unpredictable and agree that they are solely responsible for evaluating risks, supervising interactions, and ensuring safe environments during any offline engagement facilitated through the Platform.
7. Adoption & Marketplace Features
Any adoption listings or pet-related marketplace features available on the Platform are provided for informational and facilitative purposes only. Doffair does not independently verify all listings and does not guarantee the authenticity, legality, or suitability of adoption providers or listings. Users are responsible for conducting their own due diligence before proceeding with any adoption or transaction.
8. Cloud Kitchen / Pet Food Services
The Platform may enable ordering of pet food, treats, or related products from third-party vendors. All such products are manufactured, handled, and delivered by independent vendors. Users are responsible for assessing the suitability of products for their pets, including dietary restrictions and allergies. Doffair does not warrant product quality or safety and shall not be liable for adverse reactions, contamination, or delivery-related issues.
9. Pet Health Disclaimer
Doffair does not provide medical advice, veterinary diagnosis, or treatment of any kind. Any information made available on the Platform, including pet profiles, health indicators, or recommendations, is for general informational purposes only and must not be relied upon as a substitute for professional veterinary consultation. Users acknowledge that participation in services such as grooming, playdates, training sessions, or food consumption involves inherent risks to animal health and safety. By using the Platform, you expressly agree that Doffair shall not be liable for any illness, injury, allergic reaction, behavioural incident, or death of any pet arising from or related to services booked, interactions facilitated, or products purchased through the Platform. Users are solely responsible for ensuring that their pets are vaccinated, healthy, and fit to participate in any activity facilitated via Doffair.
10. Vendor KYC & Verification Clause
Doffair may, at its discretion, collect and review certain information from Business Users, including business registration details, GST numbers, identification documents, and experience credentials, for the purpose of onboarding and maintaining platform integrity. However, such verification processes are limited in scope and do not constitute certification, endorsement, or guarantee of legitimacy, qualifications, or compliance with applicable laws. Users acknowledge that Doffair does not conduct exhaustive background checks or continuous monitoring of Business Users and that reliance on any listing is at the User's own risk. Business Users remain solely responsible for maintaining valid licenses, regulatory compliance, and truthful representation of their services, and Doffair reserves the right to suspend or remove any listing that appears misleading or non-compliant.
11. Fees & Payments
The Platform may charge convenience fees, commissions, subscription charges, or other service fees as applicable. Payments may be processed through third-party payment gateways, and Users agree to comply with their terms. Refunds, cancellations, and disputes relating to payments are subject to the policies of the respective Business User unless explicitly stated otherwise by Doffair.
12. Data & Privacy
Doffair collects, processes, and stores personal and non-personal data in accordance with its Privacy Policy. This includes user identity details, pet-related information, location data, device information, and usage analytics. Such data is used for account management, service facilitation, personalization, communication, fraud prevention, and platform improvement. While Doffair does not sell personal data, it may share data with service providers, analytics partners, cloud infrastructure providers, and communication tools strictly for operational purposes and subject to applicable data protection laws.
13. Cookies & Tracking Technologies
The Platform uses cookies, SDKs, and similar trackingk technologies to ensure functionality, improve performance, and enhance user experience. Essential cookies are used to enable core functionalities such as authentication, session management, and security, without which the Platform may not operate correctly. Analytics cookies and SDKs, including tools such as Firebase and Google Analytics, are used to collect aggregated data regarding user interactions, navigation patterns, device characteristics, and performance metrics in order to improve usability and optimize services. Preference cookies allow the Platform to remember user settings and personalize the interface based on prior interactions. Where applicable, marketing or retargeting technologies may be used to deliver relevant advertisements and measure campaign effectiveness. By continuing to use the Platform, you consent to the deployment of such technologies, subject to any consent mechanisms implemented in accordance with applicable law, including the ability to manage or withdraw consent where required.
14. Content & Intellectual Property
All intellectual property rights in the Platform, including its design, software, branding, and underlying technology, are owned by or licensed to Doffair. Users retain ownership of the content they upload, including pet profiles, images, and business listings; however, by submitting such content, Users grant Doffair a perpetual, non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, adapt, publish, display, and distribute such content for the purposes of operating, promoting, and improving the Platform. This includes displaying pet profiles to enable matchmaking, showcasing business listings to facilitate bookings, and using images for marketing or promotional materials. Users represent that they have the necessary rights to upload such content and that it does not infringe any third-party rights.
15. User License & Platform Use
Subject to compliance with these Terms, Doffair grants Users a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purposes, including creating pet profiles, browsing services, booking appointments, interacting with other Users, and onboarding as a Business User where applicable. This license does not permit Users to reproduce, distribute, modify, reverse engineer, scrape, or commercially exploit any part of the Platform outside its intended use. Any misuse of the Platform, including unauthorized data extraction, duplication of business listings, or interference with platform functionality, may result in suspension or legal action.
16. Limitation of Liability
To the maximum extent permitted by law, Doffair shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, goodwill, or reputation, arising from use of the Platform. This includes, without limitation, damages arising from service failures, pet-related incidents, user interactions, or third-party conduct. Doffair's total liability shall not exceed the amount paid by the User, if any, for accessing the Platform.
17. Indemnity
You agree to indemnify, defend, and hold harmless Doffair from any claims, liabilities, damages, losses, or expenses arising out of your use of the Platform, your violation of these Terms, or any actions involving your pet, including injury, damage, or disputes with other Users or Business Users.
18. Suspension & Termination
Doffair reserves the right to suspend or terminate access to the Platform at its discretion, including in cases of suspected fraud, misuse, violation of Terms, or legal requirements. Users may request account deletion subject to applicable legal retention obligations.
19. Third-Party Services
The Platform may integrate with third-party tools, services, and infrastructure providers. Doffair does not control and is not responsible for the performance, availability, or policies of such third-party services.
20. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.
21. Changes to Terms
Doffair reserves the right to update or modify these Terms at any time. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.
22. Contact
For any queries or concerns regarding these Terms:
Email: support@doffair.com
Entity Name: Doffair